Antique Appraisal Experts ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our appraisal services, or communicate with us. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the website, or otherwise when you contact us.

Personal Information You Disclose

The personal information we collect depends on the context of your interactions with us and may include:

• Name and Contact Information: Full name, email address, phone number, mailing address.
• Appraisal Information: Details about your antiques, collectibles, or art pieces including photographs, descriptions, provenance documentation, and valuation history.
• Payment Information: Billing details, payment method information (processed securely through third-party payment processors).
• Communication Records: Correspondence with our appraisers, including emails, phone conversations, and messages submitted through our website.

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on the website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our appraisal services
• To process and respond to your inquiries, requests, and appraisal orders
• To prepare and deliver appraisal reports and related documentation
• To communicate with you about your appraisal, appointment reminders, and service updates
• To improve our website, services, and customer experience
• To comply with legal and regulatory obligations, including USPAP record-keeping requirements
• To protect our legal rights and prevent fraud or unauthorized activities

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (payment processors, IT services, email delivery). These parties are contractually obligated to keep your information confidential.
• Professional Advisors: With legal, accounting, or insurance professionals as necessary to provide services or comply with regulations.
• Legal Compliance: When required by law, court order, or governmental regulation, or to protect the rights, property, or safety of our company, clients, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not share information about your specific items or appraisal results with third parties without your explicit consent, except as required for legitimate business operations or legal compliance.

4. Confidentiality of Appraisal Information

As certified appraisers, we adhere to strict professional confidentiality standards. All information regarding your items, collection, and appraisal results is held in strict confidence. We do not disclose client identities, item details, or valuation results to third parties without your written authorization, except as required by law or professional ethics obligations.

5. Data Security

We implement reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Access controls restricting employee access to client information
• Secure storage of physical appraisal documents and reports
• Regular security assessments and updates

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. In accordance with USPAP requirements, we maintain appraisal records for a minimum of five years from the date of the appraisal. After this period, we securely dispose of or anonymize your information.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal and professional retention obligations.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

To exercise these rights, please contact us using the information provided in Section 12. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain website features.

9. Third-Party Links

Our website may contain links to third-party websites, such as auction houses or reference resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly.

11. International Data Transfers

Our business is based in the United States. If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to such transfer and processing in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Material changes will be communicated through our website or via email when appropriate.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Antique Appraisal Experts
463 E LANCASTER AVE
Downingtown, PA
Email: support@pookandpook.pro
Phone: 213-464-3490

This Privacy Policy is effective as of March 27, 2026.